FAQs

What are your delivery options?

All our deliveries are shipped through Sendle. We offer a flat rate shipping in the US for $8. From time to time we may offer discounts and free shipping, so make sure you follow us on Instagram and subscribe to our mailing list!

Visit our shipping policy for more information.

What are your candles made of?

Our candles are made with 100% soy wax. 

Are your fragrance oils safe?

Yes, all of our fragrances are phthalate-free and up to RIFM standards, and our clean fragrances are free of carcinogens.  

Why is there a lot of smoke when I light my candle?

When the wick is too long, a candle will burn too quickly and with a larger flame that can produce more smoke and soot. Cutting or gently pinching the burnt tips of your wick before relighting your candles can help. Make sure you always trim your wick to ¼” before you relight your candle.

What can I do with any leftover wax from my pillar candles?

In order to get the most use out of your candle and lower your waste, we recommend you break the solid wax into small pieces and repurpose them as wax melts. 

What is 'frosting'?

Soy wax can be temperamental due to its natural properties which can often cause 'frosting'. This is when small white crystals form on the surface of the wax. It's completely normal for soy wax to behave this way and it does not affect your candle at all. We think this makes it even more unique, but if you prefer a more perfect look we recommend the cream color candles.

Is your packaging eco-friendly?

We use recycled and recyclable boxes, acid-free tissue paper and eco-friendly void-fill to ensure your candles arrive safe and undamaged. We ship all our candles through a carbon-neutral service.

Can I make a wholesale order for events?

Yes! for wholesale orders, please email us at least 6 weeks in advance with your name, date, location and desired order. 

Can I apply to become a stockist? 

Yes! you can order via Faire or reach out with your store information and desired order. 

If you have any other questions, please don’t hesitate to contact us.