FAQs

How often do you restock?

We aim to restock our best selling candles once a month and the rest of our candles are made to order. Keep in mind we are a small business, we are running Mélange Du Jour in between our day jobs/school so we’re making candles at every chance we get! Each candle is carefully handmade which takes time meaning our stock is limited.

We post restock dates on our Instagram page and will send email notifications. Make sure you follow and subscribe!

What are your delivery options?

We currently offer free shipping on purchases over USD$50 in the United States. 

Visit our shipping policy for more information.

What are your candles made of?

Our candles are made with 100% soy wax, which is natural, biodegradable and made from a renewable source. We chose soy wax because it has a cleaner and slower burn resulting in less soot.

Are your fragrance oils safe?

Yes, we can proudly say that our fragrance oils are 100% phthalate-free and clean, meaning they have no toxins, carcinogens or mutagens. All of our fragrance oils are in full compliance of the IFRA standards

Are your wicks lead free? 

Yes, we use ECO wicks in all of our candles, because they work the best with soy wax. They're flat cotton wicks braided with thin interwoven paper threads, that helps enhance the self-trimming effect and reduction of mushrooming, soot and smoke.

Why is there a lot of smoke when I light my candle?

Make sure you always trim your wick to ¼” before you relight your candle. You can solve this issue by cutting or gently pinching the burnt tips of your wick before relighting your candles.

What can I do with any leftover wax from my pillar candles?

In order to get the most use out of your candle and lower your waste, we recommend you break the solid wax into small pieces and repurpose them as wax melts.

What is 'frosting'?

Soy wax can be temperamental due to its natural properties which can often cause 'frosting'. This is when small white crystals form on the surface of the wax. It's completely normal for soy wax to behave this way and it does not affect your candle at all. We think this makes it even more unique, but if you prefer a more perfect look we recommend the cream colour candles.

Are your candles vegan?

Yes! They are 100% vegan and natural. 

Is your packaging eco-friendly?

We use recycled and recyclable boxes, acid-free tissue paper and eco-friendly void-fill to ensure your candles arrive safe and undamaged. We ship all our candles through a carbon-neutral service.

Can I make a wholesale order for events?

Yes! for wholesale orders, please email us with your name, date and location of delivery and desired candles with the quantities, colors and scents you'd like. Make sure to email us or order 4-6 weeks in advance.

Can I apply to become a stockist? 

Yes! you can order via Faire or reach out with your store information and desired candles. We can discuss logistics and details later on to see what would be the best for both parties. 

If you have any other questions, please don’t hesitate to contact us.